WINTER BREAK

WINTER BREAK

Take a Winter Break on the Gold Coast - Stay 10 nights for $75 per night - 2 per..

Frequently Asked Questions

Gold Coast beaches
Gold Coast beaches
pool area
pool area
Poolside location
Poolside location

We have prepared a list of Frequently Asked Questions for you.

If the information provided below is not what you are looking for, you can also submit your question by using the form at the bottom of the page. Alternatively, feel free to contact us and one of our team members will be happy to assist.

Are there bus stops close by?

Just a short 5 minute walk to the end of the street, a bus will take you South to the Casino and Pacific Fair Shopping Centre and North to Harbour Town Shopping Centre. All other buses run north and south along the highway every 5 minutes.

Can we organise a car rental through Paradise Isles?

We can organise a car rental for guests. We can have the car waiting at the Airport Terminal if so desired.

Do apartments have hair dryers?

All apartments have hairdryers in the bathrooms.

Do apartments have pay T.V.

Most apartments have Foxtel.

Do I have to pay GST on my accommodation

No - there is no GST on self catering accommodation.

Do we need a boat to get to Chevron Island?

Chevron Island has a bridge at each end for easy driving or walking access on and off the Island.

Does Paradise Isles have 24 hour reception?

No we have office hours 8.30 a.m. to 5.00 p.m. Monday to Friday - 8.30 a.m. to 1 p.m. on a Saturday and 8.30 a.m. to 10.00 a.m.on a Sunday and Public Holidays. You will need to contact Reception on 07 5539 9907 to get access to your apartment before your arrival if arriving out of office hours.

Does Paradise Isles have parking?

Paradise Isles has secure parking under the building. You need an access key to park. This is FREE

Does Paradise Isles have spas or baths in rooms?

There are showers only in the bathrooms. There is a spa attached to the outdoor solar heated swimming pool in the grounds.

Does Paradise Isles have wireless internet?

Yes, there is FREE WIFI in every apartment.

Does Paradise Isles take Schoolies Bookings?

Schoolies Policy - Unfortunately we do not have the policies, procedures or resources to accommodate the unique needs of the school leavers during the annual "Schoolies Festival". In particular we do not have the adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of our guests during this period. For this reason we reserve the right to reject bookings from school and/or university leavers for the period mid November to early December."

How far is Paradise Isles from Coolangatta and Brisbane Airports?

Paradise Isles is a 25 minute drive from Gold Coast (Coolangatta) Aiport. Brisbane Airport is a 1 hour drive. We can organise transfers which will pick you up on arrival at the terminal and drop you at our door? Payment is made to Paradise Isles on arrival for these transfers.

How far is Paradise Isles from Surfers Paradise?

Paradise Isles is a short walk of approximately 12 minutes across the Chevron Island bridge into Surfers Paradise.

Is there a Heated Swimming Pool at Paradise Isles?

The swimming pool is Solar Heated and we also have a heated Spa which is attached to the pool.

What happens to my deposit if I need to cancel my booking?

CANCELLATION POLICY
Paradise Isles adopts the following practice when dealing with cancellation of a holiday booking. 

HIGH SEASON
If the booking is cancelled 28 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $100.00 per apartment. If the booking is cancelled less than 28 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $100.00 per apartment will be deducted from the deposit held before the remainder is refunded. 

MID & LOW SEASON
If the booking is cancelled 14 days or more prior to the planned date of arrival, there will be a full refund less and administration fee of $100.00 per apartment. If the booking is cancelled less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $100.00 per apartment will be deducted from the deposit held before the remainder is refunded. 

SHORT NOTICE BOOKING
Where a booking is made less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $100.00 per apartment will be deducted from the deposit held before the remainder is refunded. 

CONFIRMED BOOKING
A booking that has not been confirmed by a deposit being paid is not guaranteed. A deposit of $AUD250.00 per apartment will confirm a booking during mid and low seasons. A deposit of 50% of the total rental due or $AUD500.00 whichever is the lesser will confirm a booking in high season. The balance of the tariff is due on arrival for low and mid season bookings and one month prior to arrival for high season bookings. The administration fee covers the cost of processing the booking, receipting and banking the money, cancelling the booking from the system, drawing the refund cheque, mailing the refund cheque with a covering letter and meeting bank charges.

Where can I buy groceries

The closest supermarket, Coles, is located under the Chevron Renaissance Building on the corner of Elkhorn Avenue and Ferny Avenue just over the Chevron Island bridge.  Car parking is free under the building if you spend $10 or more.  There is a parking time limit.

There are also 2 small grocery stores on Thomas Drive in the Chevron Island Village - just a 3 minute walk.

 


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